no data exchange between Desktopsafe and Pocketsafe
There are several possible reasons of this problem - check the list below.
Reason 1: Either Desktopsafe or Pocketsafe is unregistered
SOLUTION: Data transfer works ok only if both Desktopsafe and Pocketsafe are registered. To
check their status, access the About section for both PocketPC and DesktopPC components (i.e. Pocketsafe
and Desktopsafe) and check if your name shown in both products. If one of them has 'unregistered' or
'lite version' message instead of your name, it will prevent ActiveSync from synchronizing and data
import/export operations. In this case you need to find your registration letter for related product
and enter the valid registration code. If you have lost your registration code, you may request its
copy at REGISTRATION CODE RESTORATION PAGE.
Reason 2: ActiveSync connection is lost
SOLUTION: To perform a transfer of any data or files, you need a stable MS ActiveSync
connection between your Pocket PC and desktop. If everything OK with this connection, you can see
a green ActiveSync icon in system tray (bottom right corner of desktop screen). If this icon is
grayed out, ActiveSync connection is lost and you need to revive it.
Reason 3: There was an old version of DesktopSafe (lower than 1.12) once installed on
your desktop and you have upgraded MS ActiveSync to version above 3.70
SOLUTION: Please perform the following steps:
1) Check if the following file is present in DesktopSafe program folder:
Location: DesktopSafe workfolder (usually C:\Program Files\Cresotech DesktopSafe\rapi.dll)
File size: 73810 bytes
If it is there, delete it and try connecting again.
2) If above will not help, completely uninstall DesktopSafe from your computer.
IMPORTANT: do not delete data files (*.cps). Uninstaller will offer you to keep them
unless you will select "Delete All" option. DO NOT DELETE THEM! This is where all your records
are being stored. For further security, it is good idea to copy them somewhere else, to
other folder than DesktopSafe work folder (and copy them back after the latest version is
3) Re-install the latest version of DesktopSafe (1.12 or higher). If you are not sure
whether your copy is latest or not, please download it at
This should help.